District: Senate District #9
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Getting a Member Back on Track Every Week for a Decade
An 81 year-old, illiterate member previously used payday lenders and didn’t know how much he owed, to whom, and at what interest rate.
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Assisting with Social Security
A 91-year-old member came to us confused as to how she had a negative balance and had overdrawn her account by a hefty amount.
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Rebuilding Together Fox Valley
A disabled man in his 60s became somewhat isolated by hoarding and rarely saw his 14 grandkids.
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Transforming a Formerly Bankrupt Couple through Free Financial Counseling
A formerly bankrupt young couple was consistently denied for loans elsewhere.
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A Safer Place for Her Family
A single mom came in, desperately seeking help to leave her current apartment.
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Making Members Feel Welcome & Special
One member went out of their way to write us a thank you note for the many times we helped their family.
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Setting up a Savings Plan
A teacher suffered financial hardships including a car accident, vet bills, and car repairs.
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Saving You Time
We shortened members’ wait times for service to 18 seconds by offering personal teller machines–similar to ATMs with audio and video access to a live teller.