District: Senate District #30
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Doing the Right Thing
When an employee was assisting a member with an unrelated situation, he noticed that their mortgage with us had an interest rate of 5%, so he asked the member some questions and offered to process a rate modification to lower the rate to 2.75%.
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Establishing a $20k Small Business Grant Program
This year, we established a $20,000 small business grant program to help our members attract more business.
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Providing Pandemic Relief to Small Businesses
We recently took advantage of a grant opportunity for CDFIs provided by the Wisconsin Economic Development Corporation (WEDC).
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Personable & Professional During Difficult Times
A member had recently gone through a divorce and shared her appreciation for staff at one of our branch locations.
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From Insecurity to Tears of Joy
Initially, she expressed feelings of insecurity about finances, but our staff was able to make her feel comfortable.
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Taking a Chance
Non-members had a dealer approve them for an auto loan but at an interest rate they felt was a little high.
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Educating Members on Their Options
After being rejected by a bank, the daughter of a member dealt only with cash and believed that she wouldn’t qualify for a checking account, let alone an auto loan.
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Getting a Member Back in the Driver’s Seat
An auto repair reached out to Capital Credit Union and told us they were planning to put a mechanic’s lien on a car that had been in an accident and was towed to their shop after hearing nothing from the owner of the vehicle or their insurance company.
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Uncovering a Suspicious Charge on a Credit Card
A 70-year-old member came to see me about refinancing the debt on one of his credit cards.
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“You Saved Me From Homelessness”
“You basically saved me from homelessness and several other awful life alternatives… I know it’s part of your job, but it made a huge difference in mine.”