District: Senate District #3
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Member Loyalty Pays Dividends
We’ve returned more than $18.1 million to our members over the past five years through our Member Loyalty program, where member-owners who use more of the credit union’s services receive more in return.
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Personable & Professional During Difficult Times
A member had recently gone through a divorce and shared her appreciation for staff at one of our branch locations.
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From Insecurity to Tears of Joy
Initially, she expressed feelings of insecurity about finances, but our staff was able to make her feel comfortable.
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I Will Be a Member Until the End
“I’ve been with Guardian for 30 years. They are the best. I went through some medical issues that left me off the payroll for over a year, and they reached out to me when they noticed inconsistencies in my account and offered to help me save my home.”
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Viridiana and her Family Had Always Dreamed of Living on a Farm
With our expanded services, we are able to accept alternate forms of identification including ITINs. We helped make her family’s dream a reality.
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“You Saved Me From Homelessness”
“You basically saved me from homelessness and several other awful life alternatives… I know it’s part of your job, but it made a huge difference in mine.”
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A Small Loan After a Storm
Faced with an unexpected need to replace appliances and electronics after their home was hit by a storm, our member knew who to turn to!
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A Loan Based on Trust & Faith
When one member hit rock bottom over twenty-five years ago he lost everything–including his business and finances.
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Meeting Members Where They’re At
A member’s daughter visited a Guardian branch, asking how she could access her mother’s account, as her mother was hospitalized and unable to withdraw the money necessary to pay her bills.
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Setting up a Savings Plan
A teacher suffered financial hardships including a car accident, vet bills, and car repairs.