District: Congressional District #7
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My Dream Starter Home
“I was able to get financing for my dream starter home when other financial institutions wouldn’t even consider it.”
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Overcoming Unexpected Hardships
Members of ours were hit hard by the effects of COVID-19. Both lost their jobs and were relying on unemployment while having four loans with us and their credit card.
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Providing Excellent Service After a Theft
A member came in for help after her wallet was stolen and fraudulent charges were made on her account.
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Taking Time to Help with Credit Card Debt
A member asked to increase her overdraft protection after accidentally bringing her account negative.
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Financial Education for the Incarcerated
Royal offers a series of financial education lessons at several correctional facilities in Wisconsin, including the state Department of Corrections.
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Saying “Yes” When Others Say “No”
Every home loan has a story behind it, but the stories where we get to say “yes” to those who have been told “no” are the stories that prove that we truly make a difference.
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Truly About People Before Profit
The co-borrower’s score would have given them a higher rate, so we made an exception to utilize the higher score for pricing to give the borrower a better rate.
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Undoing a Mega-Bank’s Missteps
A member noticed that two ACH payments had come out of her account in the last month that she did not recognize. After researching the item, we noticed that these payments had been coming out for almost five years at uneven intervals.
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A Member Since 1954
Gilbert has been a member since 1954. He was fresh out of the military, and while he and his wife had begun renting an apartment, they had nothing else. He tried to get a loan from multiple area banks, but—without credit–they would not help him.
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Lowering Rates, Shortening Terms, Lowering Payments
A couple came into WESTconsin who had just wanted to open a savings and checking account. While opening these accounts, our Member Service Representative had a chance to review their financials.